OUR TEAM

Owner

A Steep Falls local, Nick started off as a career firefighter right out of high school and ran his plumbing company, Critical Plumbing, on the side. In 2019, he purchased Ward Water from his uncle, Charlie Ward, and combined Critical Plumbing and Ward Water. Nick is very involved in the community and is a Volunteer Firefighter with the Standish Fire Department.

Operations Manager

Matt has a strong background in wells and water filtration. Starting his career at a well drilling company, he gained expertise in well system installation and construction, earning his journeyman license. He then moved to a plumbing company, progressing from field technician to service manager. At Ward Water, Matt began as a technician, installing and servicing filtration systems and handling well pump replacements. After obtaining his master plumbing license, he became the operations manager, driving company growth through innovation and technician training. His responsibilities include customer education and diagnostics, where he shares his expertise in wells, plumbing, and filtration. In his free time, Matt enjoys boating, fishing, and exploring new places with his wife and kids, as well as working on landscaping projects and his “big boy toys” at home.

Office Manager

Casey came from a medical background of 13 years. She worked with private clients and at MMC in the ICU. After having her first child, she decided to move to a medical office where she managed 17 doctors. She had her second child and took some time off to spend with her kids. She has now been working for Ward Water as the Office Manager and Human Resources Manager for 3 years. She enjoys spending a lot of time with her kids, enjoying the outdoors, and playing with her three dogs Nemo, Major, and Toby.

Sales Estimator

Aaron Dion, a native to the Greater Portland area, became Ward Water’s treatment specialist and Estimator more than 13 years ago. Prior to joining the Ward Water team Aaron was an estimator in the home remodeling industry for more than 9 years. One of Aaron’s earliest managers and mentors once gave him an invaluable piece of advice that he has never forgotten: “Always do your absolute best to put yourself in the shoes of the person in front of you…how would you want to be treated if this person was in your home, meeting with you and your family, asking for your direction and advice?” That advice and most invaluable perspective definitely stuck with Aaron. To this day it’s the foundation Aaron relies on for all of our relationships with Ward Water customers.

Lead Service Technician

Nick came to us from Jordan Equipment where he was an entry level mechanic working on excavators and skid steers. Nick has been with the company 4 years now. He started off as a apprentice and has now earned his Master Plumbers license. In his spare time he enjoys hiking, camping, solving rubix cubes and spending time with his daughter and family.

Journeyman Plumber

Spencer came to us as a certified water restoration tech from a previous job. Spencer has been with us for 3 years now. He started off installing water filtration systems, but has since transitioned to our service plumber and remodels. In his spare time he enjoys fishing, hiking, volunteer fire fighter, and hanging out with his dog, Jiggy.

Install & Service Technician

Adam comes to us with 10 years’ experience in the restaurant and hospitality industry. Adam has been with us for 2 years now working with water filtration and general plumbing. In his spare time he enjoys golfing, bowling, and attending professional sporting events.

Lead Install Technician

Thomas, also called “Timmy”, came to Ward Water about 2 years ago. He stated in service of water filtration by diagnosing system issues and general upkeep. He now is our full time install technician. In his spare time he enjoys sports, fishing, hanging out with his dogs, and spending time with his wife.

Install Technician

Robbie started for Ward Water in 2019 in water filtration. Through the years he moved more into general plumbing. Robbie decided he wanted a change and left Ward Water in 2023 to try out commercial plumbing. In 2024 Robbie decided commercial plumbing was not for him and he came back to Ward Water as our new construction plumber. In his spare time he enjoys hunting, riding motorcycles and four wheelers.

Shop Dog

Zeke is a German Shepherd. He works in the office greeting everyone that comes through our doors.

His favorite things are food, playing fetch, and getting all the belly rubs.